For Callcenters… WebAgent Navigator December 25, 2021 Kevin Burkholder Post in Consulting,Development,Services WebAgent Navigator A comprehensive, full-service, web based, call scripting and contact management system for call centers, sales groups, and customer service teams. WebAgent Navigator A fully programmable scripting engine that provides customized dynamic call flow scripting for telephone agents to respond to both inbound and outbound customer and prospect calls. By utilizing specific, detailed and intelligent call scripts, productivity is enhanced through… Decreased training timeIncreased agent confidence, morale, and successIncreased accuracy, consistency, and integrityEfficiency from the agent through to backend departments and functionsIncreased customer satisfaction, first call resolution, conversions and upsellsReduced total call time Just a few of the benefits of using dynamic call scripting in your call center… Increase First Contact ResolutionImprove and Personalize Customer ExperienceGuide Agents Through Predictable Call FlowsBoost Key Performance IndicatorsAchieve Sales ExpectationsIncrease Up-Sells & Cross-SellsMaintain Regulatory ComplianceAutomate Data Integration And WebAgent Navigator is fully web based Runs in any modern web browserAgents can work at home or from any remote locationRuns perfectly well on any low-cost PC, Mac, or Chromebook with a USB or Bluetooth headset Find more at WebAgentNavigator.com (live demo available)