June 7, 2022 Kevin Burkholder Post in Consulting,Development,Services {eac}SoftwareRegistry for WordPress {eac}SoftwareRegistry is a WordPress software licensing and registration server with an easy to use API for creating, activating, deactivating, and verifying software registration keys. Registration keys may be created and updated through the administrator pages in WordPress, but the system is far more complete when your software package implements the {eac}SoftwareRegistry API to manage the registration. Continue Reading
June 7, 2022 Kevin Burkholder Post in Consulting,Development,Services {eac}Doojigger Plugin for WordPress {eac}Doojigger - A new path to rapid plugin development. A Powerful, extensible, multi-function utility and framework plugin for WordPress. {eac}Doojigger by EarthAsylum Consulting is a multi functional and extensible plugin that provides extensions covering security, debugging/logging, encryption, session management, easy maintenance mode, administration tools, and more. Continue Reading
December 25, 2021 Kevin Burkholder Post in Consulting,Development,Services For Callcenters… WebAgent Navigator A comprehensive, full-service, web based, call scripting and contact management system for call centers, sales groups, and customer service teams. WebAgent Navigator A fully programmable scripting engine that provides customized dynamic call flow scripting for telephone agents to respond to both inbound and outbound customer and prospect calls. By utilizing specific, detailed and intelligent call […] Continue Reading
December 23, 2021 Kevin Burkholder Post in Consulting,ITIL Best Practices,Services Benefits of Following Best Practices Achieve excellence through the adoption and adaptation of best practices in IT service management. Define, using industry best practices, IT service policies and procedures. Align IT goals and processes with business goals and processes. IT delivers and supports business services. Guide IT decisions on benefit and value to the business. Realize IT as a business […] Continue Reading
December 23, 2021 Kevin Burkholder Post in Consulting,ITIL Best Practices,Services Business Service Management Business Service Management (BSM) An attitude and a methodology aimed at aligning IT practices with business initiatives and priorities. It broadens the view of IT leaders to encompass not only technology and technical issues, but more so, business and corporate issues. Goals and Objectives of BSM: Alignment and support of business strategy and objectives. Provide for […] Continue Reading
December 23, 2021 Kevin Burkholder Post in Consulting,ITIL Best Practices,Services Information Technology Infrastructure Library The Information Technology Infrastructure Library, or ITIL… A set of publications providing descriptive (i.e. what to do and why) guidance on IT service management. ITIL is the de facto standard framework for IT Service Management best practices. ITIL defines overall IT Service Management as ten core processes that separate into two major functional groups – one […] Continue Reading
December 23, 2021 Kevin Burkholder Post in Consulting,ITIL Best Practices,Services Service Level Management Business processes that depend on IT are only as reliable and sustainable as the underlying infrastructure. In order to better align business requirements with IT capabilities and deliver IT capabilities at an appropriate cost, IT must shift from a technology focus to a service model approach. IT dependency creates business risk IT may not be […] Continue Reading